3 Effective Ways to Reduce Operational Costs for Your Small Business
Small businesses often work on tight margins. As a result, startup owners are always on the lookout for growing the revenue to sustain a...
2018 Top Priorities for Customer Service and Support
Three imperatives topped the list when 140 companies assessed their customer service performance across key activities. Here’s how to get...
6 Outsourcing Trends That Will Change It and Business In 2018
Amid a tech talent gap, many companies have turned to outsourcing IT talent to complete tasks such as big data preparation and...
The 9 Most Important Call Center Trends to Watch In 2018
We saw a lot of changes to the call center and customer experience landscape in 2017. Cloud communications and virtual agents were on the...
7 Tips for Reducing Your Overhead Costs
If you are self-employed or own a small business, you know all too well that out-of-control overhead costs can be crippling. Operating...
5 Keys to Building Sustainable Customer Relationships
Customer retention used to be considered just a “service problem.” That’s before the service world went digital, and the old ways of...
